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Customer Service

  • Shipping & Delivery

    Domestic Shipping national and world wide by Swiss Post International. Depending on the order are the shipping costs according onlinecalculation. The calculation includes postage and packing. Selectable by the available shipping methods of this online store.

    Delivery time: please note any possible delivery 3-16 days. During company holidays and weekends no order will be processed or shipped.

  • Privacy & Security

    Please visit this link: all about privacy and security

  • Returns & Replacements

    Something to return or to replace, please fill out our webform at this page: http://www.policeone.ch/index.php/sales/guest/form/ .

    • your order number is neccessary
    • Enter the billing last name and ZIP as in the order billing address.
    • use the same mailaddress as in the order billing address.
  • Ordering

    Place your order online. Order as Guest or as logged in user. select desired products and put into the cart. go to checkout, select your shipping method and finish order with payment (pre payment, credit card via swiss postfinance or paypal). Our payment Service is PCI-DSS approved. On invoice with ship to authorities only! As registered user (with login): you can

  • Payment, Pricing & Promotions

    Payments possible in following currency: Fr./CHF (swiss franc) USD (US Dollar) and EUR (Euro) only. All pricing includes 8% swiss tax. All Export orders will be cleared directly from the onlinestore / Cart without 8%tax. Foreign buyer ask about independently of any fees of any import their customs for estimated duties.

  • Viewing Orders

    As registered Client of this onlinestore PoliceOne.ch, it's possible to check, reorder and track & trace your shipping in your account. When your order has been shipped registered Clients and Guest will get an email notification when your products have been shipped including the tracking code from SwissPost.

  • Updating Account Information

    Login to your account and Change your informations directly by clicking on: MY ACCOUNT.